Giving private bankers a run for their money

When I was a private client I received consistent horrible service from my “private banker”. I reported the issues, even requested a change to another banker but no response was received from FNB. I cancelled my investments, credit card; and downgraded to gold. I seemed to remain loyal to FNB for reasons unknown to me, but today I found one of those reasons. FNB Carlswald in Midrand runs like a well oiled machine. It has been a while walking into a branch, especially a busy one, and be greeted with a genuine smile by the host. When my ticket was called, I dreaded going to the consultant as the expectations I had of FNB staff members were low. Mr Suprise Lebyane was extremely efficient, knowledgeable and answered all the queries I had. I didn’t go in looking to take up an extra FNB product, but I was sold with the month to month Connect option because of how it was explained, including the T&Cs. He even went to the ATM with me to finalise a transaction. I am looking forward to a brighter future with FNB. If this level of service were to be offered by the private bankers suite (most Hellopeter complaints), then a lot of us would stay with the service. I do not mind paying extra just to be guaranteed good customer care; but I am glad that I got excellent service on a “lower Card”, giving me value for money. Keep up the great work Mr Lebyane.