SN
Simphiwe N
1 reviews | Active since Oct 2018
07 Nov 2018, 16:22
Giving overdraft without application
How does FNB pay without me as a client having an overdraft
I would like to put in a complaint with regards to a cheque account I had in 2015. My medical aid decided to debit my bank for some reason and FNB gave them the funds even though I didn’t have an overdraft with you guys. This is now impacting on me in a negative way as you guys wrote off the debt and out me on Risk 3 I would like to know how this may be resolved as I never gave permission to FNB to give money to my medical aid while I don’t have funds in my account. Your prompt respond in this matter will highly be appreciated.
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FNB (First National Bank)'s replyOfficial
07 Nov 2018, 16:38Good day Simphiwe Ncoguthu,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply07 Nov 2018, 16:38
Official
Good day Simphiwe Ncoguthu,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)