CM
Comfort M
1 reviews | Active since Nov 2019
14 Nov 2019, 05:56
Giving me the run around with my reversal
I bought plane tickets online it said payment failed but the money was deducted from my account I went to the bank to reverse it, I got forms to fill out and they said 5 days for the reversal, I wanted for 5 days and nothing. I went to the bank they put me on a phone call with consultant and he said it will take 10 days to clear and 10 days has went by and still they won't reverse the money and the airline has confirmed they didn't receive payment
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Replies (1)
FNB (First National Bank)'s replyOfficial
14 Nov 2019, 09:23Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is | ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply14 Nov 2019, 09:23
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is | ***NF
Regards
Hello Peter Complaints Team
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