Giving me the run around

Good day<br> <br> Last week I checked my bank statement for Feb 2015 and noticed an amount for R411.92 has gone out of my account, however I've never purchased anything for that amount or at that institution ... I went to the bank and filled in a ***** form, today I contacted FNB help line to query the complaint and had to fill in another form with another waiting period of 5/7 days.<br> <br> I'm really upset about this, nobody has gotten back to me regarding my query, I must just fill in another form every time ...yet its my money that's been taken!!!!!