KD
Kyle D

1 reviews | Active since Aug 2015

26 Aug 2015, 07:53

? Given the wrong account number ?

I decided to move my bank to FNB thinking that it was a good idea. It started off with them sending my card to the incorrect FNB branch and having to write letters to Branch Managers to move my card to the branch I asked for. Then I realized I had no account details to submit to my HR department to move my salary over. Then I requested that they send me my banking details in the form of an email. I got the email and sent it to my HR department earlier this month. After everyone had been paid except me, I was curious made some calls and realized I was given a completely different Account number. So yes I understand people make mistakes but how you deal with your mistakes is what makes a difference. I sat at the bank yesterday for about 2 hours while they made calls and what not, only for the lady who sent me the email to call me to apologize and say that R4500 had already been used and I have to wait till month end for the other person to EFT the balance, IF they do? I have been with FNB for a month and I am already having more issues than I did after 10 years at ABSA.<br> P.S Still waiting for the debit order switching as well.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Aug 2015, 09:29
Official
Hello KyleD,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 747536.

Regards
Complaints Resolution

Amukelani Ngobeni-Chauke
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