Given the run around

<p>I was contacted four weeks ago and offered an upgraded banking package which I agreed to. Two days later I chose to decline the offer. Despite numerous communications this has still not been done. I have now spent 4 hours trying to make a third party online payment only to be told, after 8 phone calls, that the card I am using has insufficient funds, despite their being enough funds in the account that all my CC purchases are going off on. I have now spent 10 minutes on hold waiting for someone to assist me. AND THIS IS PRIVATE BANKING??? I need to make payment by 16:00 today and will hold FNB liable for any increase in costs that I may incure should I be unable to make payment. I have been trying to resolve since 11:30 this morning...</p>