Given the run around

I app**** for a credit online on the 20th of Feb 2015 which was approved. On the 23rd i submitted the supporting documents requested and on the 24th i made a follow-up call and was advised that all was in order and that it would take 3 - 5 days to receive my card. On the 2nd of March i made another follow-up and was advised that there are outstanding documents which the contact centre couldn't name! Later in the same call the documents were \found"and again i was told that it would take 3 to 5 days. On the 4th of March i made another follow-up and i spoke to a different person who advised me that there are supporting documents missing hence there was no progress to my application. Again 20minutes later the documents were found and again 3 - 5 days timeframe was given. I raised a none communication complaint on FNB's website and the following day i was told that they are waiting for me to submit my payslip. I submitted the same day and the following day i received confirmation and a \""congratulatory\"" message stating that my application was finalised and i should be receiving my card soon. Today the 12th of March i made another follow-up and i was told that the card will take 3 5 day"""