ES
Elvera S

1 reviews | Active since Jun 2017

05 Nov 2020, 12:38

Given 30 days notice of account termination without reason.

I received a notice from FNB Business Management Customer Engagement Division that they will terminate my account in 30 days without reason. I do not have the slightest clue why this may be although I suspect some Bitcoin related activities on my account might be a reason. They refuse to disclose the reason under some privacy discretion clause.

I am not going to dispute the legality here but my question is this normal to treat your customers like that? No warnings, no explanations, no requests to change some behaviour like excluding certain transactional activities that FNB don't like, nothing at all!? After decades of banking with an clean standing records, always complying to documentation required, etc the best FNB can do is out of the blue to state - we are done with you, we won't give you a reason and you have 30 days to leave, good bye. How utterly unprofessional and bad can you get!?

I once again request that we can sensibly discuss the issues FNB have with whatever they don't like to see if there is not an alternative path forward.

Relationship Termination ***

0
Replies (1)
ES
Elvera S's update10 Nov 2020, 07:58
Reviewer Update
Urgently following up please.

I contacted the banking Ombudsman as well and they instructed me to talk to FNB first before they will get involved. So far every avenue I try to get in contact with FNB gets ignored.