Give with one hand, take with another

Item: FNB (First National Bank)
Rating: 2
Author: Tracey W

So I needed to take up the short term loan that FNB keeps offering me (R5k) to bridge a month. I app**** on 4 March and R5k was delivered to my account, to be repaid within a month to the amount of R5600. Yesterday R488.96 was removed from my account as 'short term loan repayment'. Why? My account is now in debit territory for which FNB will hit me an overdraft fee. Why? FNB you'll get your money back by the end of the month as per the agreement - why do you need nearly R500 of it back within three days?

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

09 Mar 2015, 08:01

Hello Mashuga,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 641348 .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)

FNB (First National Bank)'s reply09 Mar 2015, 08:01

Official