GIVE ME MY MONEY! PLEASE!!!!

On Friday morning, 9 October, my husband deposited R4000 cash into my account using the FNB ATM at Chili Lane in Sunninghill Johannesburg. Unfortunately whilst processing the transaction, the machine malfunctioned and whilst the machine took the money, the transaction has not been completed, and the R4000 never reached my account. He received a slip to this effect and immediately went into the branch.

He was reassured that the error would be addressed and the money would reflect in my account within 48 hours. He went into the branch on Monday, as the deposit is still not reflecting only to be told that it would be 48 hours from Monday not Friday, which is absolute nonsense.

It is now Wednesday morning and there is still NO sight of the money. He specifically deposited cash to expedite the payment and as a Private Wealth customer this level of service is nothing short of disgraceful!!!!!

NO one has followed up with him, there has been zero communication from the bank and I am still waiting for my money, which FNB has been sitting with for the past 5 days.

I want my money today! There is no excuse! You’ve had enough time to recon the ATM and credit my account.