GIVE ME MY MONEY BAC****!
<p>End of November I requested a down grade from Mbali (Premier Banking) I was told that it would be done withing 24 hours. I was then asked to choose from two options which are R100 monthly or option where you pay by transaction ad I chose option 2 where I will pay by transaction.... December passed and I deposited some fund into the account... In january before the debit order goes off I see that there is already insufficient funds available. I logged on to online banking and found that there is a R199 charge and I called and asked why was the card not downgraded..... I AM NOW FRUSTRATED BY THIS WHOLE ORDEAL AND NEED MY MONEY BACK..... SEIPATI ADVISED SHE WILL SORT IT OUT AND THAT SHE LOGGED A QUERY WITH ADMIN, BUT NOW IS ALWAYS NOT AVAILABLE, IN A MEETING, AND TODAY WAS ON LUNCH AT 15:55..... I NEED MONEY BACK NOT IGNORANCE.... WHOS PROBLEM IS IT THAT YOU PROVIDED ME WITH WRONG INFORMATION FROM THE START......</p> <p> </p> <p>IIII NEEEEDDDDD MMMMYYYY MMMMOOOONNNNEEEEYYYYYY BBBAAACCKKK****!!!!!!!!!</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
FNB YOU GAVE ME THE BELOW INFO........
Please accept our apologies for the disappointing experience and any inconvenience caused. ****IL WHEN WILL THIS BE AN INCONVINIENCE, TODAY IS THE 24th Feb OVER 10 DAYS AFTER LOGGING ON HELLO PETER).
We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. 10 DAYS LATER AND I HAVE NOTHING....
We will be in touch as soon as the necessary investigations have been done. Ref: **********
GUYS I NEED MY MONEY BACK AS IN LAST YEAR..... I AM MAD AS HEAVEN, AND U DONT WANT TO KNOW WHEN HEAVEN IS MAD WHAT HAPPENS!!!!!!
FNB YOU GAVE ME THE BELOW INFO........
Please accept our apologies for the disappointing experience and any inconvenience caused. ****IL WHEN WILL THIS BE AN INCONVINIENCE, TODAY IS THE 24th Feb OVER 10 DAYS AFTER LOGGING ON HELLO PETER).
We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. 10 DAYS LATER AND I HAVE NOTHING....
We will be in touch as soon as the necessary investigations have been done. Ref: **********
GUYS I NEED MY MONEY BACK AS IN LAST YEAR..... I AM MAD AS HEAVEN, AND U DONT WANT TO KNOW WHEN HEAVEN IS MAD WHAT HAPPENS!!!!!!
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good day,
Hope this email finds you well.
I need someone to deal this because this matter has been dragging on for long now.
I was partially assisted and advised to go to the branch and I did that on the 1 March 2017 and downgraded card to easy account.
I was promised that a downgrade is 3 to 5 working days and it will be done by Gcinile Ntombela at main branch and I was ok with that.
After 3 days I call premier banking as I was downgrading from that then Seipati Sauls advised no, its not 3 to 5 Days but its 5 to 7 days to do the down grade, I then said again ok I will wait.
Todays is the 15th day of the month and the downgrade has not been done and that means that I cannot get my money back as the admin department advised that they need to see the downgrade in order to process the amount they owe me back.
Please fix this as I am now beyond furious
Good day,
Hope this email finds you well.
I need someone to deal this because this matter has been dragging on for long now.
I was partially assisted and advised to go to the branch and I did that on the 1 March 2017 and downgraded card to easy account.
I was promised that a downgrade is 3 to 5 working days and it will be done by Gcinile Ntombela at main branch and I was ok with that.
After 3 days I call premier banking as I was downgrading from that then Seipati Sauls advised no, its not 3 to 5 Days but its 5 to 7 days to do the down grade, I then said again ok I will wait.
Todays is the 15th day of the month and the downgrade has not been done and that means that I cannot get my money back as the admin department advised that they need to see the downgrade in order to process the amount they owe me back.
Please fix this as I am now beyond furious