Give me back my money FNB

Have always been happy with FNB until now, the new system for ATM claims resulted in this.

I made a deposit at Woodbridge Square on the 18th just after 12:30PM, the usual ATM taking money, fault, didn't get money back process happened, this time, I was told that the issue can't be rectified on the spot and it can only happen after the day had ended, nothing, called the next day around 14:00 and was promised that the money will reflect in account by 6pm, nothing, today, they don't even bother answering calls anymore, rings and rings, or rings and then silence.

The situation is ridiculous, I may be the few clients that isn't exact desperate for the money to reflect but must I literally go down there to sort them out? It was not exactly convenient before when I had to wait for the cash to be fetched while I waited but this is even worse.