1 reviews | Active since Jul 2016
Give me back my money!
<p>I swiped for petrol at Blancheville in Witbank, the petrol attendant swiped once- I saw him, the transaction went through immediately, I got an sms notification to say the money was deducted. 2 days later I get another sms from FNB for the same amount, however when i checked on my internet banking the money says it's "Pending", so basically FNB is holding my money, since the 30th of June- going to the branch is useless, I waited for an hour tobe told stories as to how the attendant swiped my card twice- Frankly I dont care because the attendant is not the one holding the money, FNB is- and now my account has gone into a negative balance because the money i had provisioned for my last debit order is not available to me, its 'pending'. Kindly please make that money available as i'm the one who gets charged for unpaid debit orders- not you!</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 958379
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 958379
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
