Give me back my money!!

On the 28th Oct i did a pay point transaction at shoprite. There was a problem with the machine, it kept on declining the transaction. Then it came right and i paid for the groceries and got cash back. When i checked my App i saw that they had also taken another amount which was the exact equivalent to the groceries and cash back. I told the store manager who told me they often have this problem with Absa and Fnb!! I phoned countless times and was given the run around. The 2 legit transactions went through to shoprite and 2 other ones after that on different dates. The disputed amount still remains as not available!!

Clearly the bank can see that it's an error and i went to a beach 2 yesterday to start a whole process to get them to make the funds available.

This is absolute bull****!! You can clearly see there was a ***** up with the pay point because shoprite got the other 2 legit ones 3 days later and then there were 2 more transactions with them on the 2nd that went through which i pointed out to the agent at the branch!!

Now your sitting with money they you owe me, clearly you can see it's an error and i must wait for you to decide when to make it available! 7 days I'm told-what a load of ****! You're such a bunch of *******s,i should never have switched my salary to you. Your advertising campaign is very misleading, because you don't give a **** really! All i got us a message saying it's being looked into and if i have a query i can chat on the secure chat field! I don't want to chat, you didn't even give me a reference number-GIVE ME MY MONEY BACK.