TJ
Tracy J
1 reviews | Active since Apr 2019
15 Apr 2019, 09:23
give back my money part 2
After my complaint on Hello Peter on 14:30 on 8th of April 2019 I received a call from a very friendly lady at 15:54. I was told that the loan department leaves at 16h30 so I might not get a response. 17h54 I missed a call from fnb, as I was busy with the kids and being after 16h30 did not think FNB would call due to closure at 16h30. 17h56 E.mail sent from fnb. 18h37 sent through document set 1. 18:40 sent through document set 2. No response again. 9th of Arpil at 17:29 I sent all the documents again. No reponse. 13th of April. No response. 15tg of April : Resent all documents again. This beyond pathetic as it is it has been going on since I logged the first logged the first call on 13th of March 2019.
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Replies (1)
FNB (First National Bank)'s replyOfficial
15 Apr 2019, 10:10Good day Tracey,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply15 Apr 2019, 10:10
Official
Good day Tracey,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***