Ghosted from eBucks Shop

I've had a torrid time with FNB/eBucks over the last two months. My PS5 packed up in November 24 so I logged a return with the eBucks shop, they sent a courier to collect the equipment 28th Nov.

Then they've ghosted me! No comms, no confirmation that the package was acknowledged/received/delivered nothing since. I've been on the phone with the FNB customer service multiple times and all they say then can do is send a note to eBucks Shop team to call back. More than 6 weeks and still no feedback!

The consultants promise me on the phone that they would escalate and give me feedback by the that day all but once that never happened.

I cant begin to tell you how frustrating this has been, leave alone the ghosting, I don't know when if ever I'm going to get my PS5 back. Not the service I was expecting from FNB.