1 reviews | Active since May 2017

02 May 2017, 14:21

Ghost town

<p>Forex department</p> <p><br />I was allocated funds on wednesday. Asked for a quote. Thursday was public holiday. Friday i sat on hold on the phone for more than 20 minutes on four seperate occasions.<br /> I have been trying to call all day and just sit on hold. Is there anyone in the department or is it just answering machines? </p> <p> </p> <p>Hoping this way they will contact me as ive emailed and called and emailed and called </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 May 2017, 14:59
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)