Getting worse and worse!! Lying to customers!?!?

I am just more and more frustrated and disappointed in FNB. When I moved to FNB initially I received the best service ever but these days it's clear that the staff either do not know what they are doing or they just do not care about their customers!!

On 30 December 2025 when I logged in on my banking app, I received an orange message saying that I was pre-approved for a revolving facility limit increase. I took the offer and accepted the debicheck mandate but to date, the money was not paid into my account.

On 5 January 2026 I followed up and was told by Mbali that "Your application is showing it was successful just affected on the system delays", however the money is still not paid and when I followed up this morning, Shanil told me that there is not even feedback on the application on whether the loan was granted!! ***!!!! WHY would you LIE to your customers?

I don't know what is going on with FNB, but I am considering moving to Capitec as it is clear from the reviews on Hello Peter that it would be the better option!