Getting verified for FNB's online banking

I recently set up a business account with FNB. I activated Internet banking (in a branch) and then registered online. After registering online, I was told to call the FNB call centre to be verified in order to be able to start using Internet banking. I called in, and was told that I couldn't call in someone would have to phone me to verify me and that it would take 24-48 hours. 72 hours, and still no call, I phoned in again to have my request escalated. I was told this would be resolved in 24 hours. Nearly 48 hours later and I am still waiting. What a ****show! I'm beginning to wonder if it isn't easier to switch banks than to use FNB's Internet banking.