Getting the correct item from Ebucks impossible

<p>We ordered a 8kg washing machine from the eBucks shop on 14 December. An incorrect 7kg one got delivered on the 21st. We contacted them (called the eBucks call center) the very next day to let them know of the problem and they said they will look into it and call us back.</p> <p> </p> <p>By the 28th I've heard nothing and gave them another call. The person I spoke to informed me that there was no note made of the issue (so nothing has been done for that week). She then got the details and escalated the problem. </p> <p> </p> <p>Since then it's been a uphill battle to try and get it sorted. The staff at the call center is friendly and helpfull enough but nothing seems to get done and nobody follows up to see if the issue has been resolved. I've lost count on how many times I've called them the last couple of weeks. They also never call back when they say they will. </p> <p> </p> <p>I am utterly fed up - I've spent a lot of time and money in phone calls now and after 3 weeks we are still stuck with the wrong item. The last we heard they were going to deliver the correct one and pick up the wrong one on either Monday or Tuesday (9th/10th Jan). It is Thursday 12th Jan today and nothing. Nobody showed up and nobody bothered to call us to explain what's going on. </p> <p> </p> <p>Honestly the worst customer service I've received in a long time. Utterly useless and I would recommend to everybody to avoid buying anything from the eBucks shop if they can, or at least pray you get the correct item!</p>