NF
Nathan F
1 reviews | Active since Dec 2019
19 Oct 2020, 09:12
Getting sick of this now think banking ombudsman is my best course of action now
Once again I'm forced to review Fnb for there incompetence to date I've spoken to 15 agents wrt the same thing. My fusion account has been double debited this week and because there no money in the account Fnb just keeps racking up charges even though they have all the paperwork that I've been retrenched and even though my credit life insurance on my loan has been approved and they been paying it for past few months now.
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Replies (2)NF
Nathan F's updateReviewer Update
19 Oct 2020, 10:20Your Complaint ***NF has been assigned to Customer Resolution Centre. We're looking into it and will contact you shortly.This is probably the 10th complaint number I've received how is it possible that u can be sent from loans dept to loads collection dept then to loans claims dept then to be told you mst contact general equiries maybe its time for agents to be trained properly because none of the 10 agents I've spoken to thus far know what they doing. If Fnb holds there customers in high regard and actually lives up to there motto "HOW CAN WE HELP U' they will maintain there clients that are soon Gna be leaving in droves because of there incompetence. How is it possible to be struggling for 3 months for a bank to stop a debit order and if u check on Hello Peter all the reviews I've made wrt the very same problem u will feel ashamed of the way u treat customers.
NF
Nathan F's update19 Oct 2020, 10:20
Reviewer Update
Your Complaint ***NF has been assigned to Customer Resolution Centre. We're looking into it and will contact you shortly.This is probably the 10th complaint number I've received how is it possible that u can be sent from loans dept to loads collection dept then to loans claims dept then to be told you mst contact general equiries maybe its time for agents to be trained properly because none of the 10 agents I've spoken to thus far know what they doing. If Fnb holds there customers in high regard and actually lives up to there motto "HOW CAN WE HELP U' they will maintain there clients that are soon Gna be leaving in droves because of there incompetence. How is it possible to be struggling for 3 months for a bank to stop a debit order and if u check on Hello Peter all the reviews I've made wrt the very same problem u will feel ashamed of the way u treat customers.
NF
Nathan F's updateReviewer Update
21 Oct 2020, 19:47After I wrote a review about Fnb ononday I received this reply. Your Complaint ***NF has been assigned to FNB Premier. We're looking into it and will contact you shortly.It's been 2 days now after I received this message but nobody has called me yet to explain to me what's happening wrt my bank charges they been charging me wrongly. After this message they will probably send me another complaint reference number to add to my 30odd numbers I already have yet nothings been sorted out yet. Well done First National Bank u really living up to ur slogan how can we help u cos that's all u do ask how can we help u but u dnt do anything to actually help.
NF
Nathan F's update21 Oct 2020, 19:47
Reviewer Update
After I wrote a review about Fnb ononday I received this reply. Your Complaint ***NF has been assigned to FNB Premier. We're looking into it and will contact you shortly.It's been 2 days now after I received this message but nobody has called me yet to explain to me what's happening wrt my bank charges they been charging me wrongly. After this message they will probably send me another complaint reference number to add to my 30odd numbers I already have yet nothings been sorted out yet. Well done First National Bank u really living up to ur slogan how can we help u cos that's all u do ask how can we help u but u dnt do anything to actually help.