Getting BAD service

FNB is just getting worse. We are fighting to keep our budget tight and yet there still want to suck you dry. I am tired of poor banking with FNB. We pay R250 for our account and get the worse service. I have requested to change my banking account a week ago and no one can help me. The "chat service" gets disconnect or messages do no go through or you cannot view. Also I have had to change my login at least 5 times in the last 2 months because the app cannot recognize my finger print saying I have entered in the incorrect password