Get your house in order- this is bad

FNB frustrates me so much. I was at the branch to get assistance with setting up my internet service for my NPO and they told me I had to call the department so that they can arrange an appointment. And we did that with one of the consultants. It's been 2 weeks now and I am still waiting. I cannot pay staff no can I do any online transactions because I am waiting for the lousy internet banking help desk to call me.

Why can't people just do what they get paid to do. Their jobs. This is so freakin annoying.