Get Your Facts Straight!!!!

I have being a client of FNB for over 10 years!!!! I entered into debt review in 2013, I have managed to pay off all my accounts and according to the FNB debt review centre, my name has been removed from debt review. If thats the case then why when I try to apply for a credit card or try and upgrade my smart account to a cheque account, I get an error message on my online profile. I even used the Fastap number yesterday to apply and they said an application for a credit card in 2010 is still pending, what ******* is that? I called the debt review centre this morning speaking to Mamogadi, ***, only to tell me that I need to go to the branch and I will not understand, cause the branch needs to contact whoever. I refuse to go to the branch. I don't understand if I am removed from Debt Review why cant I get any other products from you'll? If this cannot be resolved, then I will gladly go to the branch to close all of my accounts with you'll. \How can we help you\", clearly you'll need to change that slogan!!!!!!"