Get your act together FNB

So FNB is forcing everyone to go digital ito cellphone/online/internet banking.

I have on various occasions expressed my concerns around this given that not everybody opts for these channels (given mostly security concerns no matter how secure FNB profess it to be) and should therefore be given a choice or whether or not to register for these - getting simple assistance from the call centre is therefore nowadays impossible if you dont make use of such as the pin & card authentication that has worked perfectly has been discontinued.

A further concern for me is how are older customers that do not make use of smartphones expected to interact with their bank? Does FNB even know what numbers of their customers are affected by this.

Then there's also the issue of electronic statements being discontinued given the above - so i now have to physically visit a branch and be charged a ridiculous fee. for my statements.

What has happened to customer service at FNB or are we now being dictated to on what service should be, albeit terrible?