Get your act together, FNB.

People come to hellopeter because they feel absolutely helpless trying to get customer service from FNB. The agents are not trained, and they are not knowledgeable at all. Being refered from one department to the next, wasting my time and airtime is truly an atrocious experience and I am so sick of it. It is really such a waste to just try and get some assistance from an FNB employee. And then they just tell you 'to go to a branch', no. Train your employees to give the proper advice and assist in the right way! I have been struggling to withdraw from PayPal - hard hold on account error - and the one employee tells me that its a PayPal issue. The other one tells me ther is maintenance so I have to try after 6am. The other one just simply says only PayPal can help me and I have to go to a branch. What is wrong with this scenario?? Seriously, I am not stupid. This is not my first time withdrawing from PayPal. Problem STILL not sorted out after wasting all my airtime being on hold. It's a joke. Get your act together FNB, and start treating your customers with respect.