Get your act together Camilla at FNB EBUCKS

Camilla at FNB ebucks does not know what customer service is. She is upsetting an already irate customer. She has made commitment upon commitment and not delivered! Camilla we have been back and forth since last week! You are "resolving" a complaint for 2 weeks now! Seriously the lead time which you had given me has lapsed for my refund! Are you supposed to help or make the situation worse?! You give me a lead time of 24 to 48 hours for my refund!!! It's been 72 hours... Two to three weeks on one complaint!!!!