Get a wakeup call

Im getting fed up with fnb. It the second time this month i have to complain about them. First of all The complain i have loaded is still not resolved and it has been 2 weeks already. The complain was handed to a person and she said someone will cal you next week. Well that did not happen. The Second is when im trying to contact credit card department the phone rings and that is it when i eventually got through to them they help me to try to increase my limit, but when i spoke to applications they can find anything on the system. Since standard bank gives me better options ill rather move back to them. The team leader seems to be on lumch always because the phone rings for 15min and nothing happen.