Generic Response and Reply

<p>It is 2:00pm. I have received contact from FNB for all my reviews, However every single one has been a generic response with the same complaint reference number given. Perhaps i need to help FNB understand what i want from them.</p> <p> </p> <p>1. I want someone to contact me as promised. My complaint is no longer just about the misinformation regarding the Connect and device contract. It now relates to the misinformation from ebucks and connect. It relates to the lack of customer service. It relates not being heard.</p> <p>2. I want my complaints resolved. I want compensation from FNB. This compensation is not for me to determine but for FNB. Most international companies when they mess up as badly as FNB has messed up do whatever they can to keep the customer.</p> <p>3. I want someone at FNB working with my profile to contact me, give me their number so we can sort this out.</p> <p> </p> <p>FNB you are still the worst. You have broken my trust and my loyalty. You will need to do better than a generic message to appease me.</p>