Generic pathetic support!

Hi, I have been trying to solve an issue with online baking for more than a month now. The online support is pathetic! It seems like the support staff is not even reading the problem, and just send generic troubleshooting comments. The support staff are Mbali Sibanyoni and Perry Khumalo. I was first just told "For your online browser to be verified ,you need to make a payment to any of your linked recipient for the amount not less than R300.the process takes 7 working days. You need to make that payment using online banking." I waited 2 weeks, it is still not resolved. Now, I was told "To verify your browser you must contact the Online banking department on ********** operating hours are 08:00 - 19:00 M-F; 08:00 - 17:00 Sat; 08:00 - 13:00 Sun"