GENERIC Complaint response NOT working

This is getting ridiculous now.

FNB are lying as well. On 29 Apr 2020 at 15:13 pm I wrote a review about FNB and got a “private” response. With another Complaint reference number: ***NF. I meant in my review I had already mentioned that I ALREADY HAVE a COMPLAINTS ***. So basically on this Page they are just sending Generic responses for all cases without going through them, Im almost certain I will get another damn complaint reference number AGAIN.

However, I got a call on the same day after writing the review from a lady that had been helping me with ***NF. My first complaint. She told me over the phone that my issue had been resolved and I would be receiving my funds between 29 April 2020 and 06 May 2020. TODAY is 06 May 2020 and I have not received a word nor my funds from FNB. I had been waiting for at least an email or SMS confirmation that my issue had been resolved. So she **** or she was provided bad information?

FNB MY ISSUE IS STILL NOT RESOLVED. PLEASE DO NOT OPEN ANOTHER CASE AS THIS IS WHY WE ARE HERE NOW. Since 12 December 2019 you have been ONLY opening new reference every time I raise this issue. PLEASE RESOLVE THIS or advise on the right channels within FNB to get my issue resolved, I have tried everything now.