General frustration

Need to vent here a bit, got a call from Fnb state they were adjusting my overdraft due to my account state consistently over the past few months. now first I take my responsibility as financially it's been a nightmare of a year for me and i`m sure so many others but I've tried my best to keep things up to date while I get back in track. month behind worst case. here and there

but I just feel for FNB who pushes the customer first mentally to drop that on you when you are down and out over the holidays just feels so disheartening to deal with.

I really wish they would re-consider this provisionally and listen to customers at some point.