General Enquiries doesn't answer the phone.

Item: FNB (First National Bank)
Rating: 1

Trying to contact FNB's call centre after I was charged twice at a resturant last night, for R398.00, sit and wait, wait and wait, no one picks up the phone. I need to get this issue sorted ASAP, how am I supposed to do that after I am waiting on the phone for probably 30 mins +, don't waste your time phoning their general enquiries line, you'll have better luck speaking to Telkom.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

04 Mar 2019, 10:18

Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)

FNB (First National Bank)'s reply04 Mar 2019, 10:18

Official

's updateReviewer Update

08 Mar 2019, 11:30

Thanks, came right. Turns out it was on the resturants end that the problem occurred and not on my side.

's update08 Mar 2019, 11:30

Reviewer Update

Thanks, came right. Turns out it was on the resturants end that the problem occurred and not on my side.