Gems behind the corporate

Those 5 stars are really bot for the organization but for one Mbali Sambo from FNB and Thembi from Wesbank. The 2, in my recent interaction have exemplified what true service is. They were both direct, calm and understanding of the situation without providing excuses. They made promises and met them and for the first time, it felt like there was a human behind the " how can we help you? "

To top if off, I could tell that they were not really going out of their way with me because I had complained.they were just doing what is natural them.