1 reviews | Active since Jan 2017
Gelo Investments (Pty) Lty ( J V Swart) -FNB Card Division -
<p>On 16 Dec 2016 I received an sms from FNB that my FNB card has just been used at Yes Car Hire in Brazil. Immediately I contacted FNB ***** line and asked: How is this possible – both I and my card are in Centurion – not Brazil! I fully co-operated with FNB ***** line, amongst other, cancelled my FNB card. Fortunately the amount was still on “Authorization” or “on hold”. My instructions to FNB was to not honour this unauthorized transaction and request proof from Yes Car Hire with regards this transaction. Regrettably FNB paid no attention to my plea and released the funds to Yes Car Hire on 22 Dec 2016. Now FNB has requested details of my contract with Yes Car Hire. What contract? I told FNB I was in Centurion – how could I rent a car in Brazil?</p> <p> </p>
Good day Ms. blackiebull
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. blackiebull
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***