1 reviews | Active since Sept 2015
gave me overdraft under false informatio
On 21sept i walked into fnb sunnypark in sunnuside pretoria to access my 32 day notice as i needed to pay a deposit for a house i am interested in buying. The consultant says i would advice you to take overdraft. I insisted on my savings. She says they will charge you. I said its fine. She says take overdraft and when your 32 notice pays in, you can close the overdraft. I said will the overdraft affect my bond application. She said no. I said are you sure. She said shes sure. I took the overdraft. When i get home with my bond application i see a block saying i should declare any overdrafts. I called home loans which then explained what is overdraft and how it works and how its going to impact my home loan application. I am angry as hell. Ive spend months fixing my credit profile. And if fnb has targat to reach, they should not do it at our expense. Consultants must tell the customer the truth. I went in today and closed the overdraft. It was the first & last time i took and hope it wont affect my application. If i was given the correct information i wouldnt have taken it. Thts why i had been saving on monthly basis. FNB you must approve my smart bond.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 766181.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 766181.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
