GATVOL WITH FNB. FNB- HOW CAN WE ROB YOU

<p>So on the 6th Febuary 2017 i logged a hallo peter complaint after trying to get an issue resolved with fnb on numerous occasions with no assistace, i have after logging my query recieved the following "</p> <p>Dear valued customer</p> <p>• FNB:-) Reference number ********** has been issued for your complaint. To follow up with us you can contact ********** Feb 14:22"</p> <p> </p> <p>Its a pity that when i call the contact centre this reference is supoosedly unknown to them. My credit card had an outstanding amount of approximately R33000 which was reflectiong on my internet banking , i paid this amount in January but now all of a sudden fnb is telling me that i still owe on this account? To my suprise the balance owed was 0.00 as i had settled the account. I have requested a statement from fnb, reason for this but have been told that they do not have access to it ., i have had a lady call me twice she cannot provide me with a payment history or a reason why i still owe this amount AFTER I PAID THE ACCOUNT IN FULL. MY INTERNENT BANKING DOES NOT REFLECT THIS ACCOUNT ANNYMORE. i thought i was dealing with a propper bank but now it seems like FNB RUNS BUSINESS like a ****A SHOP. Be warned FNB cannot be trusted. Dissapointed customer.</p>