Gatvol with FNB Credit Card Customer Services

About 8 months ago FNB erroneously upgraded my credit card account without my consent, resulting in me unable to use my credit card. As I resided overseas, this posed a major problem. When I was able to go to SA in March this year, I reapp**** for my correct card, only for the card not to be delivered to the FNB branch that I requested, for reasons unknown to both the banking staff and me. When It was time for me to leave SA again, I once again had no credit card with me. Two weeks later, after I complained, an email of apology was received stating how profusely sorry FNB was and that they will deliver my credit card overseas without any additional charges. They even promised to investigate the matter. It is now 3 May and I still do not have my credit card, a basic banking product, inspite of all the apologies and promises. Throughout these 8 to 9 months I have been charged monthly fees for a product I could not use at all. Whether I am a private wealth or an aspire client, I deserve better service. FNB wants to attract new clients; how about serving existing long-standing clients? Your private banker assigned to this case has also failed me dismally. Gatvol with FNB, as this is the second time in 3 years that they have messed up big time with my credit card putting me into much inconvenience.