Gatvol with FNB and card replacement process

It is understandle if a.bank makes an error once.and does not repeat it. But, it is unnaccptable and unforgiving when the same error repeats itself again and again, and then you get the same standard glib response " we apologise for the delay...". Over the past 5 years, whenever I apply a simple thing as a new.or replacement bank card, it is frought with incompetencies amd delayed deliveries or ko deliveries. I ordered a replacement debit card on 26th Oct and to date its not been delivered to me, inspite on me using the FNB app to do the transaction. I was promised the card will be deliveres to my address within 3 business days. That ship has sailed a long time ago.

Why cant FNB get the most simple process correct the first time round. My historical records will show the same issues that happened in 2023 and 2021. You want to show clients about all your banking innovation etc but you cannot get the simple things done and honour your business comittments. Shame on you. Its time I moved on from FNB