Gatvol vir FNB

I have a platinum business account and on the 17th noticed after drawing statements that there was ********** transaction of R2600 from an @bolt and Uber that I have never used or signed up for. I was given a reference number and told I will get feedback in 5-7 working days and has now been almost double the time. I was at Centurion mall FNB twice this week as I made a many calls and spent more than 3 hours on the phone being told it's not the right department or no body can help me. If this is how business clients are treated I am going to move back to Nedbank .