Gatvol over malfunctioning E-Wallet

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Hi

Im writing this email because I’ve had no joy in getting assistance. On the 23rd September 2019 I wanted to purchase R5 Vodacom airtime (to load on my other phone ***) from my Ewallet which have been sent to my Telkom number ***. Upon doing the standard USSD *120*277# I pressed the amount of R5 I would like to purchase and I put the number I want it to load at which is ***. To my shock instead of deducting R5 from my ewallet it actually deducted R110 airtime.and funny enough its not the first time its doing this when im purchasing via USSD. I was very mad and iv been phoning ewallet division for the past two weeks but nobody has come back to be and given me feedback why is the USSD system doing this because now iv lost R110 which I need reimbursed back to me and no reference number was given to me. Iv already talked with 3x different people and one of the ladies even said the money was reversed back to my account which to this day theres never been any more reversed to my account..and iv received no sms. I want this sorted out please. I need also call recordings of the calls iv made to you guys so you can listen to me explaining to your agents one and the same thing but still I have no help from FNB ewallet.I also attached my ewallet transaction statement. Please look into this as I need my R110 reversed back. Thanks

Regards

Mondli Msomi

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My ref number iv been given is: Hi

Im writing this email because I’ve had no joy in getting assistance. On the 23rd September 2019 I wanted to purchase R5 Vodacom airtime (to load on my other phone ***) from my Ewallet which have been sent to my Telkom number ***. Upon doing the standard USSD *120*277# I pressed the amount of R5 I would like to purchase and I put the number I want it to load at which is ***. To my shock instead of deducting R5 from my ewallet it actually deducted R110 airtime.and funny enough its not the first time its doing this when im purchasing via USSD. I was very mad and iv been phoning ewallet division for the past two weeks but nobody has come back to be and given me feedback why is the USSD system doing this because now iv lost R110 which I need reimbursed back to me and no reference number was given to me. Iv already talked with 3x different people and one of the ladies even said the money was reversed back to my account which to this day theres never been any more reversed to my account..and iv received no sms. I want this sorted out please. I need also call recordings of the calls iv made to you guys so you can listen to me explaining to your agents one and the same thing but still I have no help from FNB ewallet.I also attached my ewallet transaction statement. Please look into this as I need my R110 reversed back. Thanks

Regards

Mondli Msomi

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