Gatvol for bad service from FNB

<p>Once again after I made a complaint to FNB's complaints division I received a message back that states the following :</p> <p>Good day Mr van Schalkwyk,</p> <p>Thank you for your correspondence.</p> <p>Please call FNB Enquiries on ********** the consultant will have to identify you by doing a security check before assisting you. Please have your FNB card with you when you call.</p> <p>Regards,<br />FNB Query Resolution</p> <p>So what now? And I can't even get hold of fnb connect for any assistance, I hold on for ages for assistance!! Very bad service once again from FNB!!! Same old story </p>