Gateway consultant ****

I and 2 other members were at the gateway branch on tuesday 8 Nov to put a claim for our stokfel claim on the 32 day account. The time was around 12:30 and our ticket number was 2 however we had logged a priority ticket which was 301.i don't really remeber the consultant that assisted us. Everything went well at that time, we managed to process the claim. When I asked and produced the different statements for payouts I was advised FNB no longer does that. The money is paid into one account and that person pays the rest of the members. I specifically asked the consultant again if this information is correct,he then confirmed this cannot be done. He went on to say we would have to close our FNB stokfel account unless we leave an amount of R2000 in it, so we opted to close as we could not keep money in the account. I later found out that his information was incorrect, that FNB has the facility to pay the amounts into different account and that the account could've been left open at a zero balance. I'm very disappointed in this as I'm a client of FNB, secondly I need this rectified as the consulted arranged for the money to be paid into my personal FNB account and I may incure tax charges for that. I also need for our stokfel account to remain open and this mess sorted out. The stokfel name is 20 plenty. Please can I have someone who knows what thier doing to call me and sort this out. Contact number ***, regards, phindile