Garbage service, being transferred like a merry go round.

Guys, I've tried to contact you a few times now about trying to decrease my overdraft due to an error code, but everytime I contact your call center, I get transferred multiple times to the wrong agent.

Today was the last straw, after authentication with my ID and card number and speaking to an agent, I was transferred again to the overdraft department to a person who deliberately kept the phone on the side and started chatting away in the background and left me holding on the line.

Guys, is this the type of staff you really employ? Pretending to be busy and having customers kept on hold? Is this what I pay service fees for?