Garbage Service

I have had a family emergency and now cannot urgently transfer the funds from my Global Forex account back to my savings account due to incompetence on FNB's part.

I tried calling Forex and using the chat on the app but was told I cannot be helped unless I upgrade my account to a Cheque account type again. I don't want to do this as the main account was originally downgraded to a savings account to save on fees.

The consultants who I spoke to couldn't have given less of a damn and told me to "call my banker". What banker, a private banker?! You must be joking, I have a savings account.

I honestly cannot understand why I was not informed that I would loose access to my Global account if downgraded! Why can't I have a Forex account linked to a savings account? Other banks allow this.

This is sheer incompetence on behalf of the consultant who downgraded the account and on your technical staff as to not have the computer system rules in place to now allow a consultant to downgrade if there are linked products that will break.

All I want is to have the Global Account closed and all remaining Euros transferred back to my South African savings account so that I can deal with my family emergency. I don't have the time or money to stuff around with upgrading accounts (which I'm told I have to go to the branch to do!?).