Garbage Service

Garbage system with payments. A payment I made on the 31st into my fathers account only according to your system reflected today after another payment I made today. Due to this he now has late fees for his funeral cover. I am adding my fathers cellphone number, this should be sorted out asap. After calling client services three times, being dropped twice and third time no help. I myself am changing banks as soon as my smart device payment is done next year and only keeping the FNB account for the funeral cover or if another bank offers a better alternative swapping completely. Also my father was called a **** on the phone this is unacceptable service from FNB.