Games with FNB

I Have a funeral cover with FNB, I joined a few months ago but later on decided to cancel other covers and add more memebers to FNB cover.

Was motivated when i was informed that if one joins the FNB funeral cover and provide proof that you had a cover that you cancelled your waiting period will be disregarded.

Well i had sent all the documents needed by fnb, Now this has taken over 5 weeks to conclude as FNB claims that they are not recieiving my documents.

I started noticing that there is something funny 3 weeks ago then i called in to follow up and was informed that all the documents i sent on thier side they come out blank, well when the documents were received they did not bother call nor email me to inform the of the conditions the docs were in, this i only find out when i called to follow up otherwise they would have just kept it to themselves.

Well, i did what i was requested i sent the docs, policy documents and cancellation letter, i sent again, and again and again.

After the 7th time i called explained this to the manager who was on tudy last week Thursday..... he assured me that he would call back and i waited as am writing it is now Wednesday and no call from him

I called in Monday, i asked to talk to the Manager to folow up and i was holding for 20 minutes and he never made it to the phone.

I called Tuesday, i had to explain myself to a consultant before she calls the manager, but yet again was holding for 15 minutes and he never made it to the phone.

I hangup, called again. spoke to a consultant and i requested the manager but she tried to explain that docs are not there and refused me to talk to the manager but then i ran out of call units. Minutes after a male consultant calls me and informed me that they have found the policy documents but apologieses that they were sent to a wrong department. He explained that i do qualify for waiting period to be reduced however there was a cancellation letter missing ( policy documents and cancellation letter were always attached to the same mail).

Well me and the consultant got disconnected and he never bothered to phone me back.

at this moment, a month later, i am not sure if my policy carry a waiting period of 6 months or not.

I wouldn,t have cancelled the other cover if it was not about the information provided to me by FNB

So, the amended my waiting period after this complain however out of 4 people added they only changed for 2. the other 2 they did not change and there is no explanation for it

I foresee challenges when it comes to claiming this policy.