1 reviews | Active since Jun 2016
Gaining simple account information made impossible
I embarked on gaining information with regards to my credit card statement cycle and the implicated date for the interest amount payable.
After I made three separate calls to their premier banking call center and received contradicting information regarding this query, I printed out a bunch of statements (took off from work) and headed to my nearest branch. At the branch, the consultant had no idea how to handle my query, upon which she put me on the telephone line with another consultant who again contradicted the advice from the previous consultants.
What do I need to do to find out how much and when I need to pay this bank the interest due to them?
Hello Chlboshoff ,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Chlboshoff ,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)