FX disappointment

My initial telephonic contact was great, informative and pleasant. I thought my ordering of forex was going to be a breeze. I sent an email request as instructed and received an automated response allocating me a consultant and explaining the process. All good. Since then nothing! No email, no phone call, no help. I have emailed the consultant concerned but received no response. I have tried to call the forex department 3 times. You choose your options go into an automated queue and then either silence or once after listening to music for a while was asked to rate my FNB experience! So much for my private bank experience! This is customer service at its worse.