Future wife's pregnancy and childs future put at risk

<p>Yesterday on the 28th of June 2017 at around 2pm my girlfriend and i had opened up new FNB bank accounts, one of which was a gold cheque account and the other a savings at the Durban FNB CBD branch situated on Smith Street as they claim to be the "best" with regards to the service and charges which only to find out on the very first attempt to do really important transfers FNB bank had a plan of it's own!! On the 29:06:2017 which is today we had been to the exact same bank but this time only to deposit money into my girlfriends account which was an amount of R200 done at the atm which was successful immediately. We then also needed to transfer an amount of R3600 from my account into hers but when trying to do so my online banking or cellphone banking wasn't activated thus leading to us needing help from a consultant inside the bank. It was around 3:45pm at the time and the funds that I needed to deposit into her account was needed to be done so before 4pm so that she could then do an eft to her medical aid which is Discovery for it to be reinstated as today is the last day for the payment to be done. We then managed to activate the online banking on my account and had successfully sent the initial amount to her account which was before 4pm. Whilst at the bank she hadn't received any payment so we asked the consultant to see as to why the funds hasnt been put into her account as yet. Upon doing so the consultant then informs us that FNB had blocked both our accounts due to it being new accounts and that a deposit was made. He then tells us that it will take anything between 2 to 24 hours to clear as someone from the clearance department needs to contact us to confirm that we are the rightful account holders and that I did send money to my girlfriends account as well as she needs to confirm that she's accepting the money. After spending over a hour and a half at the bank with the consultant he then tells us that the clearance will take anything between 2-24 hours, time of which we did not have. We were also told that they will call us before 8pm today and it's now past 8:30pm. The main reason as to why we opened up these accounts was because we were told that when making a deposit from FNB to FNB it reflects immediately. The bank account for the medical aid that we were going to deposit the full amount of money into is also an FNB account and that's one of the main reasons as to why we opened up this account so that a payment of R3700 could be made to Discovery in time for her medical aid to be reinstated. I had gone out my way and had taken an advance of R3600 from my employer which was put into my account from my salary and transferred to her account in the bank to make sure that the payment is made on time because she is pregnant and it's of utter importance that the medical aid be reinstated. However we now realise that FNB had completely messed up what was suppose to be a new beginning for us with the reinstatement. I asked the consultant to reverse the funds so I could withdraw it, he advised me that would take much longer and we can't do anything now but "borrow" money and deposit it directly.</p> <p>Uptil now (9pm) we have still not received a call and the money is still not reflecting in my girlfriends account. This is unacceptable and can not be tolerated we will not accept our child being born in a government hospital when all we needed to do was complete a transfer that should have taken 2 minutes but instead several hours and still is unsuccessful uptil now. This is a fault by FNB bank and they need to seriously rectify this error as we will not accept this because i want the best treatment for our baby and my soon to be wife thus us wasting so much of time at the bank. I'm utterly disgusted and disappointed with the service that we have received and because of this we now have to face penalties of which is unfair and unacceptable </p> <p> </p> <p>FNB bank kindly fix this!</p>